ISO 9001:2008 Quality Management Systems

Show your commitment to quality with the standard of all standards.

The best-selling voluntary standard of all time, ISO 9001:2008 is the quality requirement of choice for nearly one million certified organizations around the world.

First published in 1987, your certification to ISO 9001:2008 tells the world that you are committed to enhancing customer satisfaction through the effective application of your quality system and that you have processes for continual improvement. In addition, certification conveys that you conform to applicable customer, statutory, and regulatory requirements.

Expectations of ISO 9001:2008 Certificate Holders:

This generic standard is designed to apply to any business or organization — regardless of type, size, or product. As a certificate holder you would be expected to:

• Have a suitable quality management system for your products and processes appropriate to your certification scope.

• Analyze and understand customer needs and expectations, as well as the relevant statutory and regulatory requirements related to your products.

• Ensure that product characteristics have been specified in order to meet customer and statutory/regulatory requirements.

• Determine and manage processes needed to achieve expected outcomes.

• Ensure availability of resources to support operation and monitoring of such processes.

• Monitor and control defined product characteristics.

• Aim to prevent nonconformities with systematic improvement processes in place to correct any nonconformities, including those detected after delivery.

• Analyze the cause of nonconformities and take corrective action to avoid their recurrence.

• Address customer complaints.

• Implement an effective internal audit and management review process.

• Monitor, measure, and continually improve effectiveness of quality management.

QSR^® may be able to grant your organization exclusion to any requirements of the standard that cannot be applied due to the nature of your business or product. Such exclusions, however, are limited to Clause 7 of the standard which applies in cases where the exclusions would not affect your ability or responsibility to meet customer and applicable statutory and regulatory requirements.

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